Acknowledge Someones Greatness
I spend a lot of money on management books each year trying to improve my leadership style but just the other day I realized that I had forgotten one of the basics. Tell someone what a great job they did! My week started out very hectic as usual. Between the kids, my mother, her caregivers, and the business I really needed a Calgon moment and I got it from an email sent to me that included a testimonial from a client of mine. It was wonderful to receive the pat on the back and the acknowledgment of all the hard work I put into my company. That simple note made me realize that we all should give more kudos and if we do it will make us feel better which will in turn lower our stress level. I emailed a kudos yesterday for the great service I received while ordering a pizza from CraigO's. I noticed that CraigO's has gluten free pizza so I called to order for both myself and my kids who can eat anything. The young girl who took my order was cheerful, patient and knowledgeable about her product. You don't find that everyday in the food service arena so I dropped a quick email to her boss about how impressed I was with her service. They sent a note back thanking me but what I noticed was the fact that my email was forwarded on to her boss and the owner. The whole process only took a minute, made me feel good, and hopefully put a smile on that young woman's face. Who knows maybe that simple acknowledgment brought her to the attention of the higher ups which in turn will lead to her one day being the CEO. A simple pat on the back can do wonders. Which brings me to my point about caregivers. Don't forget to acknowledge all the hard work they do. The stress can be overwhelming but well worth it if someone says "Good Job" and Thank You for all you do. Caregivers put up with a lot from their clients/family members/loved ones and it's even worse for those caring for someone with dementia. Those folks become isolated and forgotten all to often so take a moment to send a card or flowers to brighten up their day. As an added bonus it will make you feel great too!
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